Last updated: 7 September 2026
Smile Masters Dental & Orthodontic Centre (“Smile Masters”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website (smilemastersdental.com) and at our clinic in Electronic City, Bengaluru, how we use it, and the choices and rights you have. It is intended to be consistent with India’s Digital Personal Data Protection Act, 2023 and other applicable laws.
Information we collect
Information you give us. When you book an appointment, request a callback, message us on WhatsApp, or contact us through the website, we may collect your name, phone number, email address, age, and the reason for your enquiry.
Health and dental information. When you become a patient, we collect the dental and medical information needed to plan and provide your care, including your dental history, treatment records, clinical photographs, scans and X-rays. This information is collected and used only for your treatment and is handled with strict confidentiality by our clinical team.
Information collected automatically. Like most websites, we automatically collect limited technical information such as your device type, browser, approximate location and pages viewed, through cookies and similar technologies, to keep the site secure and understand how it is used.
How we use your information
- To schedule, confirm and manage your appointments.
- To provide dental and orthodontic treatment and follow-up care.
- To respond to your enquiries and callback requests.
- To send appointment reminders and important information about your care.
- To improve our website, services and patient experience.
- To meet our legal, regulatory and record-keeping obligations.
Cookies and analytics
Our website uses cookies to help it function and to measure website traffic. You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the site work.
Third-party services
We use a small number of trusted third-party services to run our website and communicate with you, which may process limited information on our behalf. These can include Google Maps (to show our clinic location), WhatsApp (when you choose to message us), website analytics tools, and our website hosting provider. These services have their own privacy policies governing how they handle data.
How we share your information
We do not sell or rent your personal information. We share it only where necessary: with members of our clinical team involved in your care; with service providers who help us operate (such as dental laboratories, imaging or IT providers) under a duty of confidentiality; or where required by law, regulation, or to protect the safety and rights of our patients and staff.
How we protect your information
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse, including restricted access to patient records and secure storage. No method of transmission or storage is completely secure, but we work to safeguard your data at all times.
How long we keep your information
We retain patient and treatment records for as long as needed to provide your care and to meet our legal and professional record-keeping obligations. Enquiry and website information is kept only as long as necessary for the purpose it was collected.
Your rights
Subject to applicable law, you have the right to access the personal information we hold about you, to ask us to correct or update it, to request its erasure where we are not required to keep it, and to withdraw consent you have given. To exercise any of these rights, or if you have a concern about how your data is handled, please contact us using the details below.
Children’s privacy
We provide dental care to children, and information about a child patient is provided and managed by a parent or legal guardian. We do not knowingly collect information from children through the website without such involvement.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.
Contact us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Smile Masters Dental & Orthodontic Centre
Shop No. 3, 1st Floor, Opposite Prestige Godown, Near GM Infinite Apartment, Neotown, Thirupalya, Electronic City, Bengaluru, Karnataka 560100
Phone: +91 72041 44220
Email: [email protected]